Built on identity
Crisp Chat starts with a first-party identity layer. Anonymous sessions, signed-in users, accounts, plans, and billing signals become one clean support profile.
Crisp Chat verandert supportchats in conversiesignalen
Crisp Chat helpt SaaS-teams zien wie er bezoekt, bij welk account iemand hoort en welk gesprek een trial, upgrade of verlenging vooruit kan helpen.
Built for product-led teams at
NorthstarLinearOpsVaultPayMavenlyBrightDeskNorthstarLinearOpsVaultPayMavenlyBrightDesk
A new kind of support platform
Powered by AI
Crisp Chat AI drafts answers from product context, conversation history, account traits, and the page the customer is using right now.
Designed for conversion
Crisp Chat helps support and growth teams prioritize the users closest to activation, expansion, purchase, or churn risk.
Product
Engage every visitor with the right support moment
Crisp Chat replaces a passive chat bubble with a workspace for identity-aware conversations, AI reply drafting, and proactive conversion support.
Ask who needs help, see the account behind the session, then respond with context instead of asking the customer to repeat everything.
Live visitor queue
Sort visitors by page intent, trial stage, product usage, failed payments, or account value so the team knows where to help first.
Conversation reports
Turn recurring support themes into shareable reports for product, success, sales, and leadership without exporting raw chat logs.
Proactive outreach
Start targeted conversations when a user returns to pricing, gets stuck in onboarding, or reaches a plan limit.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
We are ready to upgrade, but the team seat limit looks confusing.
Your current trial includes five seats. The Growth plan raises that limit and keeps your saved inbox rules.
AI assist
Engage every visitor with the right support moment
Journey
Visited pricing
Read seat limits
Opened billing
Asked chat
Ask Crisp Chat AI about this account...
Semantic account layer
Ship customer context, not a pile of dashboards
Crisp Chat keeps every support action grounded in the same account model your product already trusts: user, workspace, plan, role, lifecycle, and event history.
Define once, use everywhere. Agents, AI replies, automations, and reports all see the same version of the customer.
Signed user handshake
Verify user identity with a server-signed hash before sensitive traits are shown in the Crisp Chat workspace.
Session merge logic
Merge anonymous browsing into a verified profile after login so teams see the full path from landing page to purchase question.
Agent-safe summaries
Expose the right context without flooding the inbox with raw analytics, private payloads, or noisy event streams.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Identity model
user.idusr_2481
account.planGrowth trial
roleBilling owner
lifecycleActivation risk
Policy check
Ship customer context, not a pile of dashboards
Signed hash verified
Private revenue hidden
AI context allowed
Ask Crisp Chat AI about this account...
Crisp Chat AI
Unlock deep support answers without losing trust
Crisp Chat AI turns one customer question into a complete support draft grounded in account state, product behavior, help content, and team rules.
The agent suggests what to say, why it says it, and what the next action should be before a human sends the reply.
Answers you can trust
Each draft cites the account traits, product events, and knowledge snippets used to build the response.
Ready-to-share summaries
Convert conversation analysis into internal notes, escalation summaries, renewal context, or product feedback reports.
Works where teams work
Send support context into Slack, CRM notes, and internal tools while keeping the customer identity model consistent.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Prompt
Unlock deep support answers without losing trust
Plan limitRecent eventsDocsTone rules
Draft answer
Maya, your team can move to Growth without losing workspace rules. Growth raises seat capacity and keeps your current onboarding setup.
Evidence
Next action
Escalation
Ask Crisp Chat AI about this account...
How teams use it
Why Crisp Chat converts better than an ordinary widget
Crisp Chat focuses on the narrow window when a customer is active, identifiable, and close to a decision. The platform brings support, product usage, pricing intent, and AI assistance into one workflow, so teams can answer faster and act with more confidence.
For support teams
Handle live issues with account history, product state, billing context, and AI reply drafts in the same workspace.
For growth teams
Find high-intent trial users, repeated pricing visitors, and payment-error sessions before the opportunity disappears.
For product teams
Read patterns from conversations, convert support themes into reports, and close the loop on confusing product moments.
For founders
Install one support layer that makes early customer conversations more personal, measurable, and easier to operationalize.
Geef elke bezoeker een supportervaring die het account kent
Maak een Crisp Chat-werkruimte, registreer je eerste site en verander live support vanaf de eerste installatie in een conversiekanaal.