Full-picture analysis
One customer question can pull in the relevant account, plan, event history, docs, and previous conversations.
Crisp Chat AI
AI that understands your customer before it replies
Crisp Chat AI is grounded in your customer identity model, so every answer can use the right account, plan, product behavior, and policy context.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Prompt
Write a reply that explains the Growth plan using this account context.
Plan limitRecent eventsDocsTone rules
Draft answer
Maya, your team can move to Growth without losing workspace rules. Growth raises seat capacity and keeps your current onboarding setup.
Evidence
Next action
Escalation
Ask Crisp Chat AI about this account...
Made for teams bringing AI into support
PromptOpsHelioDeskSignalWorksNectarCRMFuseAIPromptOpsHelioDeskSignalWorksNectarCRMFuseAI
Deep support analysis, powered by AI
Results you can scan
Crisp Chat AI structures drafts with concise answer text, evidence, recommended next action, and escalation notes.
Ready-to-share summaries
Turn any customer exchange into a support summary, product report, success handoff, or sales follow-up.
Deep analysis
Ask one question and get a complete support picture
The Crisp Chat agent finds the account, reads the conversation, checks recent product behavior, and synthesizes an answer that fits the customer moment.
The result is a draft that explains what happened, what to say, and which customer outcome the team should protect.
Company-wide intelligence
Use relevant account traits, lifecycle stage, product behavior, support history, and internal notes in one generated answer.
Actionable insights
Get a concise answer, recommended next action, escalation note, and links to the evidence behind the recommendation.
Seamless workflows
Work with Crisp Chat AI inside the inbox, visitor queue, reports, Slack handoffs, and account profile views.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Prompt
Ask one question and get a complete support picture
Plan limitRecent eventsDocsTone rules
Draft answer
Maya, your team can move to Growth without losing workspace rules. Growth raises seat capacity and keeps your current onboarding setup.
Evidence
Next action
Escalation
Ask Crisp Chat AI about this account...
Trust
Answers your team can inspect before sending
Crisp Chat AI avoids black-box support by showing the facts, logic, and limits behind every suggested response.
When a customer question is ambiguous, the agent asks for clarification instead of inventing policy or account details.
Consistent definitions everywhere
No matter how a teammate asks, the answer is built on the same account fields and support rules the company agreed on.
Transparent reasoning
See the customer traits, product events, help articles, and logic used to create the support draft.
Clarifies instead of assumes
If a question could mean multiple things, Crisp Chat AI asks which path to follow before writing the answer.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Access rules
allow ai.draft
when user.role in ["support", "success"]
and account.privateRevenue == hidden
and signedIdentity == trueReview
Answers your team can inspect before sending
No training
Minimal context
Encrypted transit
Ask Crisp Chat AI about this account...
Agent stack
Power every agent in your support system
Custom agents, internal tools, and LLM applications can use Crisp Chat identity through API or MCP so downstream workflows do not rebuild customer logic.
Your support AI, product agents, success workflows, and internal tools can work from the same governed customer context.
One source of truth
Use the same user, account, plan, permission, and event definitions in every downstream workflow.
Full context access
Query the customer model and support history through clear APIs while respecting access controls.
Plugs into your stack
Works with ChatGPT, Claude, Slack, internal admin tools, and agent frameworks of your choice.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Identity model
user.idusr_2481
account.planGrowth trial
roleBilling owner
lifecycleActivation risk
Policy check
Power every agent in your support system
Signed hash verified
Private revenue hidden
AI context allowed
Ask Crisp Chat AI about this account...
Security
Safeguarding your customer data
Crisp Chat is built around controlled AI usage, explicit identity, and minimal exposure of sensitive account data.
AI gets the context it needs to help, not an uncontrolled dump of customer records.
No training
Customer data is not used to train, fine-tune, or improve third-party AI models.
Permissions apply
The AI assistant only receives customer context the requesting user is allowed to access.
Minimal data exposure
Only the evidence needed for the question is shared with the model, and sensitive traits can be excluded.
Crisp Chat workspace
LiveActive account
Acme workspace
trial day 6billing ownercheckout risk
Access rules
allow ai.draft
when user.role in ["support", "success"]
and account.privateRevenue == hidden
and signedIdentity == trueReview
Safeguarding your customer data
No training
Minimal context
Encrypted transit
Ask Crisp Chat AI about this account...
How teams use it
Designed for support teams that want AI without chaos
Crisp Chat AI does not try to replace judgment. It makes the first draft faster, the evidence easier to inspect, and the handoff cleaner when a customer issue needs another team.
Reach your agent from anywhere
Ask for customer context from the inbox, account profile, Slack handoff, or internal tooling surface.
Generate reports
Turn conversations into product feedback, escalation notes, renewal summaries, and support health reports.
Support teams where they work
Bring account-aware answers into the channels where support, success, and product teams already collaborate.
Built for engineering
Use modular interfaces, API access, and clear security boundaries to integrate Crisp Chat AI into your stack.
Start using account-aware AI support today
Connect Crisp Chat to your product, identify your users, and let AI draft answers that respect the customer context your team trusts.