Starter
For founders validating live support with account identity.
$0Free workspace
Create workspace- 1 site and 3 teammates
- Live visitor queue
- Signed user identity
- Basic AI reply drafts
- Conversation summaries
Pricing
Flexible per-seat rates. Free to get started.
Crisp Chat is made for the entire customer team. Start with a free workspace, then scale by seats, AI usage, permissions, and support operations.
Growth
For teams turning support into activation and expansion.
$15per seat/month
Start Growth- Unlimited conversations
- Advanced visitor intent rules
- Higher AI drafting limits
- Support reports and exports
- Slack handoff workflows
- Custom account traits
Business
For companies with security, permissions, and scale needs.
$32per seat/month
Talk to sales- Everything in Growth
- Private teams and fields
- Audit-ready identity controls
- Multiple sites and workspaces
- Priority onboarding
- API and MCP access
Seat-based by default
Crisp Chat pricing is seat-based so every teammate who replies, reviews reports, or manages account-aware conversations has clear access. Visitor volume does not force an early upgrade while you are still learning which support moments matter.
AI usage grows with the plan
Crisp Chat pricing keeps AI customer support practical for small teams and scalable for larger teams. The free plan is enough to test drafts, while paid tiers raise limits for support operations that depend on daily AI assistance.
Upgrade when governance appears
Crisp Chat pricing stays simple until private teams, custom identity controls, multiple workspaces, or implementation help become important. Sales can help map Business requirements before sensitive account data reaches the inbox.
What every plan includes
Pricing built around real support operations
The plans scale by team size, AI usage, permissions, and operational depth. The core experience stays consistent: identify the customer, understand the account, draft a useful answer, and turn repeated questions into a clearer product signal.
Identity-aware support from day one
Every workspace can connect signed user identity, session history, account traits, and current page context. That means agents can see who is asking, what plan they are on, where they are stuck, and which product moment triggered the question before the first reply is written.
AI drafts that stay reviewable
AI assistance is included so teams can move faster without putting the conversation on autopilot. Drafts are designed for human review, include the account signals behind the answer, and help support teams keep quality high when live queues get busy.
Reports for product and revenue teams
The platform is not only an inbox. Conversations can become summaries, escalation notes, and recurring issue reports so product, success, sales, and founders understand what customers are asking for and where revenue moments are getting blocked.
A pricing path that matches growth
Start free while testing the widget, identity handshake, and account-aware workflows. Upgrade when the team needs more seats, more active support operations, richer AI limits, private team controls, exports, or implementation help for a larger organization.
Compare plans and features
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Seats | 3 | Unlimited | Unlimited |
| Sites | 1 | Unlimited | Unlimited |
| Crisp Chat AI | Basic | Advanced | Custom limits |
| Visitor identity | Signed users | Accounts and traits | Custom model |
| Reports | Summaries | Full reports | Executive exports |
| Permissions | Workspace roles | Private teams | Advanced controls |
| Integrations | SDK | Slack and webhooks | API, MCP, SSO |
Plan guidance
Pick the plan that matches your support motion
Pricing should map to how the team actually works. A founder validating live chat needs different limits than a support organization routing sensitive customer accounts across success, product, and revenue teams.
1
Use Starter while you validate the motion
Starter is best for founders and small teams proving that live support can improve activation. It gives you enough room to install the SDK, identify signed-in users, invite a few teammates, review AI reply drafts, and learn which questions repeat before you commit to a paid rollout.
2
Move to Growth when support becomes a channel
Growth fits teams that treat conversations as part of onboarding, conversion, and retention. Unlimited conversations, richer visitor intent rules, higher AI drafting limits, Slack handoffs, custom account traits, and exports make it easier to operationalize support across the whole customer team.
3
Choose Business when governance matters
Business is built for companies that need private teams, stronger identity controls, multi-site workspaces, implementation help, and room for custom limits. It is the right tier when support touches sensitive account data or when several departments rely on the same customer context.
Questions and answers
Pricing that fits support teams as they grow
Is Crisp Chat AI included in all plans?
Crisp Chat AI is available on paid workspaces. The free workspace includes enough AI drafting to validate the workflow, while Business and Enterprise plans include higher limits and more governance controls.
Can I use Crisp Chat before my payment setup is live?
Yes. You can create a workspace, register a site, install the SDK, and test account identity before enabling production billing or sales-led checkout.
Do I need a separate viewer license?
No. Crisp Chat is designed so the right people can collaborate around customer context. Roles and permissions decide what each teammate can do.
How does Crisp Chat protect customer data?
Crisp Chat uses signed identity, role-aware access, minimal AI context, and explicit account traits so teams can support customers without exposing unnecessary data.
It is free to get started and quick to set up.
Create a Crisp Chat workspace, add your first site, and test account-aware support before committing to a paid rollout.