All context can be trusted
Everyone works from the same verified customer profile, so replies and reports do not drift across teams.
Explore and support
The support platform that makes every visitor understandable
Give teams the power to answer customer questions, analyze support moments, and create reports from one account-aware Crisp Chat workspace.
Crisp Chat workspace
LiveAccount identity
Maya Chen - acme.io
trial day 6billing ownercheckout risk
We are ready to upgrade, but the team seat limit looks confusing.
I can help. Your current trial includes five seats; the Growth plan raises that to twenty and keeps your saved inbox rules.
Crisp Chat AI assist
What is blocking this account from upgrading today?
Journey timeline
Create a Crisp Chat site and receive a site ID plus signing secret.
Install the snippet on marketing, app, docs, pricing, and checkout pages.
Call identify after login to connect visits to a verified account.
Open the workspace to monitor visitors and start conversations.
Message Maya about the Growth plan...
Trusted by hands-on teams at
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Easy to learn, deep where it counts
Powerful breakdowns
Break conversation volume, resolution time, intent, and conversion outcome by account, plan, role, region, or journey stage.
Fast compares
Compare this week with previous periods, target response time, support backlog, trial activation, and upgrade movement.
AI inbox
Analyze and reply from one workspace
The Crisp Chat inbox is built for teams that need context before speed. Every message arrives beside user identity, account traits, recent activity, and recommended next action.
Support can move from a customer question to an AI-assisted answer without opening analytics, billing, or product admin tabs.
Priority queue
Group conversations by checkout risk, plan limit, enterprise account, onboarding stall, or repeated help-center visits.
Rich reply composer
Draft a precise answer, insert account facts, and keep a human approval step before anything reaches the customer.
Shared ownership
Assign work to support, success, product, or sales while preserving the same customer timeline for everyone.
Crisp Chat workspace
LiveAccount identity
Maya Chen - acme.io
trial day 6billing ownercheckout risk
We are ready to upgrade, but the team seat limit looks confusing.
I can help. Your current trial includes five seats; the Growth plan raises that to twenty and keeps your saved inbox rules.
Crisp Chat AI assist
Analyze and reply from one workspace
Journey timeline
Create a Crisp Chat site and receive a site ID plus signing secret.
Install the snippet on marketing, app, docs, pricing, and checkout pages.
Call identify after login to connect visits to a verified account.
Open the workspace to monitor visitors and start conversations.
Message Maya about the Growth plan...
Reports
Communicate support insights without rebuilding charts
Crisp Chat reports turn real conversations into structured updates for weekly reviews, product planning, customer success, and revenue meetings.
Create anything from a short escalation summary to a detailed conversion report that links back to the original customer evidence.
Growth reports
Track how support affects trial activation, plan upgrades, account expansion, and recovered checkout sessions.
Product engagement
Understand which feature launches create questions, where onboarding breaks, and which docs fail to answer customer intent.
Business reviews
Bring support volume, response health, conversion movement, and customer themes into one executive-ready narrative.
Crisp Chat workspace
LiveAccount identity
Maya Chen - acme.io
trial day 6billing ownercheckout risk
We are ready to upgrade, but the team seat limit looks confusing.
I can help. Your current trial includes five seats; the Growth plan raises that to twenty and keeps your saved inbox rules.
Crisp Chat AI assist
Communicate support insights without rebuilding charts
Journey timeline
Create a Crisp Chat site and receive a site ID plus signing secret.
Install the snippet on marketing, app, docs, pricing, and checkout pages.
Call identify after login to connect visits to a verified account.
Open the workspace to monitor visitors and start conversations.
Message Maya about the Growth plan...
Entities
Drill down from any conversation to the actual customer
A Crisp Chat entity is the user, account, workspace, subscription, or transaction behind the message. Teams can move from a single chat to the row-level business object it represents.
Click from a chart, report, or inbox thread into the customer profile and see the underlying events that explain the moment.
Drill down from anywhere
Move from a reply draft, support report, or visitor queue into the user and account details behind the issue.
Custom links
Open billing, CRM, product admin, feature flags, or internal dashboards from the Crisp Chat customer profile.
Exportable context
Share filtered customer lists, support themes, or account summaries with sales and success teams when follow-up matters.
Crisp Chat workspace
LiveAccount identity
Maya Chen - acme.io
trial day 6billing ownercheckout risk
Identity design
user.idusr_2481
account.plantrial day 6
rolebilling owner
lifecyclecheckout risk
Signed user handshake
Drill down from any conversation to the actual customer
First-party account traits
Session merge logic
Agent-safe context
Message Maya about the Growth plan...
Scale
A support surface for the whole company
Crisp Chat is designed for high engagement across support, growth, product, sales, and leadership, not just the one person answering chat.
Create spaces for each team, pin the metrics and conversations they care about, and keep comments close to customer evidence.
Customized home screen
Lift up target metrics, active opportunities, urgent conversations, and customer themes for every team.
A space for each team
Support, product, success, and sales can each have views that fit their work while using the same customer source of truth.
Collaborate at scale
Discuss accounts, annotate support themes, and create follow-up reports without losing the context that triggered the work.
Crisp Chat workspace
LiveAccount identity
Maya Chen - acme.io
trial day 6billing ownercheckout risk
We are ready to upgrade, but the team seat limit looks confusing.
I can help. Your current trial includes five seats; the Growth plan raises that to twenty and keeps your saved inbox rules.
Crisp Chat AI assist
A support surface for the whole company
Journey timeline
Create a Crisp Chat site and receive a site ID plus signing secret.
Install the snippet on marketing, app, docs, pricing, and checkout pages.
Call identify after login to connect visits to a verified account.
Open the workspace to monitor visitors and start conversations.
Message Maya about the Growth plan...
How teams use it
Built for the moments that happen before a ticket exists
Many customer issues start as a live behavior pattern, not a clean ticket. Crisp Chat helps teams notice those patterns earlier, then respond with account context, AI assistance, and a clear path to follow-up.
Pivot by journey stage
Understand whether conversations come from activation, pricing, checkout, docs, settings, or renewal moments.
Cohort analysis
Track how support themes shift across trial cohorts, invited teammates, billing owners, or feature adopters.
Heatmaps
Spot pages and product moments that trigger confusion, hesitation, or buying intent.
Smart filters
Apply filters across conversations, reports, accounts, and visitor activity without rebuilding separate dashboards.
Start supporting users while intent is still live
Connect Crisp Chat to your site, identify signed-in users, and give your team a workspace that makes support faster and more commercial.